DemandTeq © 2024-2025 All Rights Reserved. 

Read expert recommendations on optimizing IT value with smarter ITSM. Discover how CIOs can navigate complexity and drive innovation beyond maintenance.

IT leaders today face growing complexity, internal silos, and outdated service management processes. This exclusive Harvard Business Review Analytic Services Pulse Report, sponsored by Freshworks, explores how modern IT Service Management (ITSM) can transform IT departments from cost centers into strategic powerhouses.


Download this Free Guide to learn how to:

  • Break down IT silos and optimize resources
  • Leverage AI to automate and improve ITSM efficiency
  • Enhance employee satisfaction and drive innovation
  • Transform IT from a support function into a key business enabler


Key Insights Inside:

  • 80% of IT leaders say improving ITSM increases employee satisfaction
  • 62% believe reducing IT complexity drives digital transformation
  • Only 22% rate their ITSM as highly effective—discover how to improve yours


Discover expert insights, real-world case studies, and actionable strategies to elevate your ITSM approach.

Next steps for the future of service management

DemandTeq © 2024-2025 All Rights Reserved. 

Read expert recommendations on optimizing IT value with smarter ITSM. Discover how CIOs can navigate complexity and drive innovation beyond maintenance.

IT leaders today face growing complexity, internal silos, and outdated service management processes. This exclusive Harvard Business Review Analytic Services Pulse Report, sponsored by Freshworks, explores how modern IT Service Management (ITSM) can transform IT departments from cost centers into strategic powerhouses.


Download this Free Guide to learn how to:

  • Break down IT silos and optimize resources
  • Leverage AI to automate and improve ITSM efficiency
  • Enhance employee satisfaction and drive innovation
  • Transform IT from a support function into a key business enabler


Key Insights Inside:

  • 80% of IT leaders say improving ITSM increases employee satisfaction
  • 62% believe reducing IT complexity drives digital transformation
  • Only 22% rate their ITSM as highly effective—discover how to improve yours


Discover expert insights, real-world case studies, and actionable strategies to elevate your ITSM approach.

Next steps for the future of service management