The definitive guide for manufacturers and field service leaders in equipment-centric industries.
✓ 11 pages✓ Case studies✓ Free download
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What you'll learn
Your installed base is your biggest untapped revenue source
Most field service leaders miss the two KPIs that matter most: customer experience and revenue growth. Your service technicians are the only consistent touchpoint after the initial sale — that relationship is your brand.
This ServiceMax white paper shows how installed base visibility transforms field service from a cost centre into a revenue engine — with case studies from Millipore Sigma and a global industrial controls corporation.
The Problem
Blind spots are costing you revenue
Without accurate installed base data, technicians arrive unprepared — no service history, wrong parts, no warranty visibility. Leaders can't track contract renewals, upsell potential, or service revenue. Free service gets given away every day.
✓ No visibility into as-maintained equipment state
✓ Data siloed across regional teams and ERPs
✓ Missed upsell, cross-sell and contract renewal opportunities
The Solution
A single source of truth for every asset
ServiceMax installed base management gives every stakeholder — from field technicians to business leaders — real-time visibility into equipment status, location, service history, parts, warranties, and IIoT data.
✓ Mobile access — online and offline — during site visits
✓ IIoT integration for real-time asset data and predictive maintenance
✓ Customer portals that keep installed base data accurate and current
The Outcome
Service becomes your growth engine
With complete installed base visibility, your field technicians pitch contracts on-site, surface competitive equipment leads, and close upsell opportunities — while business leaders track SLAs, MTTR, attach rate, and service revenue in real time.
✓ Higher first-time fix rates and lower repeat visit costs
✓ Contract renewals and upsells closed on-site
✓ Dramatic lead generation growth — as seen at Millipore Sigma
88%
of IoT companies report benefits from installed base integration
$14.2T
IIoT value added to the global economy by 2030
66
countries unified by Millipore Sigma using ServiceMax
200K+
employees empowered at global industrial controls corporation
Start unlocking value today
Your installed base is ready to generate revenue — is your team?
Download this free ServiceMax white paper to learn how to achieve full equipment visibility, select the right installed base solution, and turn every field service visit into a revenue opportunity.
